Pepper Foster Consulting is very proud to announce that after surveying all our clients early this year, we have achieved a Net Promoter Score of 79 with 100% of respondents saying they would recommend us to a friend or colleague.
What is Net Promoter Score?
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. Accenture Consulting has an NPS of 1 and Deloitte Consulting has an NPS of 9, for example. So, a score of 79, truly is world class.
What else did our clients have to say in that survey?
"Our experience was so excellent... Just keep doing what you are doing - you do it so well."
"I was very impressed with Pepper Foster's processes and results... they delivered on 100% of what we asked for and exceeded expectations in many ways."
"Staff are so well organized and prompt. They demonstrate integrity and creative problem-solving at all times."
"Pepper Foster provided me with two outstanding consultants who quickly came up to speed on what was needed from them, then delivered the results as promised."
"PFC has done an amazing job helping with our strategic planning."
"Excellent quality of work."
"It's clear Pepper Foster finds quality talent."
We are very proud of the work we do and very grateful for our clients and their trust. To understand how Pepper Foster Consulting can delight, impress, and make a difference for your organization, click the contact link above, or send us an email at firstname.lastname@example.org.