Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
An experienced DEI Strategist and Inclusion Coach approached Pepper Foster Consulting seeking support for scaling her firm’s impact. Her expertise is helping impact-oriented, heart-centered, and high-integrity executives who understand the importance of systemizing belonging and inclusion but don't know how to go about achieving it. She recognized the need for expertise in optimizing operations and accelerating growth.
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For 35 years, cycling events, rural economic development, and grants were the mainstay for Cycle Oregon. After establishing a Foundation to build stronger, safer, healthier, and more vibrant communities enabled by cycling, Cycle Oregon reached out to Pepper Foster to help it develop its first strategic plan, define success metrics, and narrow their focus to minimize resource impacts on the broader organization.
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In a dynamic collaboration with the management of a major and minor league sports franchise, Pepper Foster embarked on a transformative project that not only fortified the client's foundation but also paved the way for other opportunities of growth. Our mission: to establish their minor league team in the local community and amplify the major league team’s international presence and influence.
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Two in-home healthcare disruptors were creating market confusion with their competing delivery models, resulting in business development, revenue growth, and service scale challenges for both companies. Driven by a mutual desire to resolve these challenges and emerge unified with strategic clarity, the companies engaged Pepper Foster to lead their merger integration and develop their new go-to-market approach.
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When three companies with distinct approaches to diagnostic healthcare programs merged in two months, their operations leaders turned to Pepper Foster to help them successfully integrate.
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After a surge in demand for ordering online as a consequence of the COVID-19 pandemic, this quick-service restaurant chain engaged Pepper Foster Consulting to help it modernize its marketing technology stack and overhaul the online guest experience.
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