Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Pepper Foster was engaged to spearhead a Lean 5S initiative for a regional healthcare provider. The primary objective was establishing an organized and sustainable space, fostering increased efficiency while instilling a culture of ownership and responsibility among the Clinical and Learning and Development (L&D) teams.
Read more ⟶Success Story
How Pepper Foster helped a large utility turn around a critical software upgrade project and ensure dependent projects could be successful by refocusing the team, establishing best practices, and implementing a comprehensive runbook department-wide.
Read more ⟶Success Story
How we used our StratX™ Framework, a rich and comprehensive proven set of methods, practices, templates, and tools that ensure a clear, executable strategic vision is developed and realized, to develop a global operations strategy that helped capitalize on growth opportunities for the next 10-15 years. The plan specifically focused on how best to bring to market new product introductions as quickly as possible and how to transition from genetic development to large-scale regional commercial production.
Read more ⟶Success Story
How Pepper Foster helped our client's innovation team align enterprise privacy, security, and governance so they could use newly emerging machine learning and AI technologies to discover new insights and opportunities from the data it has been collecting for over 40 years.
Read more ⟶Success Story
How Pepper Foster helped a client with a dominant position in a market undergoing rapid expansion, yet also displaying clear signs of maturation, develop a diversification strategy. A strategy that enabled them to align the executive leadership team and execute a more focused and targeted diversification strategy that allocated resources more effectively, prioritizing areas with the highest potential for success and ensuring optimal resource utilization.
Read more ⟶Success Story
An experienced DEI Strategist and Inclusion Coach approached Pepper Foster Consulting seeking support for scaling her firm’s impact. Her expertise is helping impact-oriented, heart-centered, and high-integrity executives who understand the importance of systemizing belonging and inclusion but don't know how to go about achieving it. She recognized the need for expertise in optimizing operations and accelerating growth.
Read more ⟶
