"What makes your firm different is that your people think differently. And they listen. They deliver what I want, and then they tell me the eight other things I need to be thinking about. You stimulate growth in your clients."
~ a recent client
We surveyed all of our clients and asked them on a scale of 1 - 10 how likely it is that they would refer us to a friend or colleague. Our lowest score was a single 7. Everybody else answered 8 or higher, with 79% answering 9 or 10.
That means our Net Promoter Score is 79, which is incredibly high, especially when compared to national averages and well-known firms like Accenture (1) and Deloitte (9).
We also asked them why they scored us the way they did and what we can do better. Here are just a few of the answers we got:
"Our experience was so excellent... just keep doing what you are doing - you do it so well."
"I was very impressed with Pepper Foster's processes and results... they delivered on 100% of what we asked for and exceeded expectations in many ways."
"Staff are so well organized and prompt. They demonstrate integrity and creative problem-solving at all times."
"PFC has done an amazing job helping with our strategic planning"
"All the consultants we have hired have been high performers and have been able to make an immediate impact to our mission."
"Excellent resources, responsive and mindful management."
"I really like Pepper Foster from a values and mission perspective. They also understand our markets."
"Excellent quality of work"
"It's clear Pepper Foster finds quality talent."
Like most consultants, we are experts in managing and executing well defined projects and programs, but, unlike most other firms, we can also take a nebulous and unformulated thought, challenge, or opportunity, and drive it through a process of elaboration, analysis, planning, and execution, to turn it something tangible, that makes a real difference.
We’ve been trusted to advise, elaborate, and lead the strategies, analyses, and execution of a host of mission-critical initiatives and projects, for a wide variety of clients.
Our unique approach has resulted in major new products, services and revenue streams, huge cost savings, substantial productivity improvements, and broad gains in customer experience, goodwill, revenue, margin, and market share for our clients.Read about our services →
Our consultants live and breathe our core values; they’re humble, thoughtful, flexible, confident, generous, and happy. They’re committed to excellence, to always going above and beyond, and to always making a difference. We trust our people to do the right thing, because we hire people we can trust.
Our people are amazing because we've built a culture and environment that is attractive to top talent. We are recognized as one of the Best Companies to work for and our leadership team has led two other firms to recognition as best companies to work for as well.Meet our people →
We’re not just in business to make our partners and owners rich. We’re here to make a difference; to make things better; for our clients, our people and our community.
Our success is 100% dependent on the results we deliver for our local clients and the reputation we develop as a result. We’re going to bump into you in the grocery store, soccer practice, local charity fundraisers, and networking events.
Unlike other firms that travel in to deliver work, or sell and travel to deliver work in other cities, our consultants live and work where they, and you live.
Because we care about our community, our people are expected, and paid to volunteer with local charities and we invest and support local startups and non-profits with pro-bono, reduced rate, and shared risk reward consulting arrangements.
We're also dreaming big for our communities. We inspire & lead huge community projects that will make a difference for everybody, like working to develop sustainable happiness within our communities.
Pepper Foster Consulting is a strategy and project execution consulting firm with offices in Portland, Oregon and Minneapolis-Saint Paul, Minnesota. We specialize in helping our clients turn their ideas and concepts into transformative realities and we exist to make a difference; for our clients, for our people, and for our community.
Pepper Foster consultants have been trusted to advise, elaborate, and lead the strategy, analysis, and execution of a host of mission critical initiatives and projects for a wide variety of clients. Clients like Adidas, Ameriprise, Blue Cross Blue Shield, Cambia Health, Daimler, FLIR, GrainCorp Malt, Hanna Andersen, Interject Data Systems, KLC, Microsoft, Nautilus, NWEA, OIA Global, PGE, Piper Jaffray, US Bank, Viewpoint, Wacom, Xcel Energy, XPO Logistics, and many others. Projects that involved investments totaling from one to hundreds of millions of dollars and resulted in major new products, services and revenue streams, huge cost savings, substantial productivity improvements, and broad gains in customer experience, goodwill, revenue, margin, and market share.
In addition, Pepper Foster consultants also use their expertise and passion to drive and help with projects that impact our community. Projects that range in scope from volunteering to clean up beaches and trails, through helping a local non-profit develop its 5 year vision and strategy, to leading the effort to improve the happiness of all people withing the communities we operate within.
We believe the role of business in society is changing, and we intend to be at the forefront of those changes. Our goal is not only to be the best consulting firm in the cities we operate within, but to also be the company that has the largest positive impact on the lives of the people who live in those communities.
Over the next few years Pepper Foster Consulting will become not only the best consulting firm in the cities we operate within, but also the best company to work for in those cities, and a firm renowned for the positive impact it has on its clients & communities.
We’ll achieve this by hiring and partnering with great people. People who are smart, honest, passionate and collaborative. People that share and exhibit our company values:
Pepper Foster Consultants understand that to be truly great, they must also be humble. Humility ensures they remain open to the opinions and ideas of others, and to the possibility they may be wrong. It also means they understand and compensate for their own weaknesses pro-actively and that We work with our clients, rather than to them or for them, and their goals are our goals.
Humility allows our people to consider all options and to seek out different opinions and data to support or discount hypotheses. Thoughtfulness allows our people to ensure that the path we are recommending or executing for our clients is the right one. It means our people are considerate of others, careful, reflective, and mindful of impacts, risks, opportunities, and the future.
Flexibility is a critical success factor in consulting and in business. Our people must be flexible to working with different clients, in different industries, and on different types of projects. They must be aware of, open to, and take advantage of change and to changing markets and opportunities. They must adapt to and change their approach to match different environments, cultures, and situations.
Confidence without humility is arrogant and dangerous. But, confidence with humility is a valuable and essential strength in consulting. It means you are confident in your ability to recognize, analyze, and resolve difficult and challenging situations. It means you are confident in your ability to figure stuff out and get stuff done. It means that you can inspire confidence in your client's team and lead them to success.
We hire consultants and leaders that are generous. Generous with their time. Generous with their knowledge. Generous with their skills. People that naturally share with others, that value and get inspired by helping others grow and be successful. People who want their clients and their teams to be better and more successful than they are.
When you enjoy what you do, work is easy, so you achieve more. A large part of that enjoyment comes from the attitude and approach of the people you work with. At Pepper Foster, we hire people that are happy and fun to work with because we want our clients to enjoy working with us, and to achieve more. And because happiness is contagious.
Our biggest goal is to be recognized as the company that has the largest positive impact on the lives of people who live within the communities we operate
How we’ll achieve that isn’t clear yet. And it doesn’t have to be. What’s important is that we are focused on something bigger than ourselves. That we aspire to do something amazing. Something our grandchildren will talk about.
Maybe we’ll have helped create lots of high paying jobs by working with local government and industry to attract and support the most successful businesses and start-ups. Maybe we’ll have helped impact quality of life by inspiring, supporting and nurturing brilliant people with big ideas. Maybe we’ll have helped solve the homelessness crisis, or leveraged the Olympics to fund and build affordable housing and community infrastructure. Or maybe we'll have helped create an environment and culture within which the pursuit and achievement of happiness is easy!
Our other goals are a little more modest:
Great ideas can come from anywhere – from established global corporations, small start-ups, or from individuals. Sometimes an idea may be small and come from a project to simplify a business process, or implement a new system. Other times an idea may be big and borne of necessity, as a result of facing a challenge or threat. And occasionally, a great idea just comes to somebody out of the blue. At Pepper Foster we are always on the look-out for great ideas. And for opportunities to inspire and nurture them. In fact, that’s where our name comes from:
Pepper stimulates and inspires the taste buds, and enhances natural flavors by adding heat and excitement. It also has amazing health benefits, like fighting inflammation and reducing stress.
Foster means to help something grow and develop, to provide care and nurturing.
That’s what we do at Pepper Foster. We stimulate and inspire our clients and their ideas. And then we help to enhance, grow, develop and nurture them into amazing realities. Along the way, we also help fight the stress, anger, and doubt that often accompanies doing something new, hard, and different.
As we adjust our realities to accommodate the next phase of the pandemic, we thought it would be interesting to take a look at the questions we posed last year to help make your organization more sustainable, and see how things have changed over the past year. The topics we addressed last year, which included remote work, protecting employees from economic uncertainty, Diversity, Equity and Inclusion, supply chain disruption, and business travel have all evolved in the past year. Here are a few observations on these topics through the lens of sustainability to consider impacts to people, profits and the planet.Read More →
Part Three of the three-part Inc. article series on the timing and impact of humanoid professional and personal service robotsRead More →
Part Two of the three-part Inc. article series on the timing and impact of humanoid professional and personal service robotsRead More →
Part One of the three-part Inc. article series on the timing and impact of humanoid professional and personal service robotsRead More →
As we look at October being Breast Cancer Awareness Month, we discussed openly how it has touched so many of us at Pepper Foster Consulting. As such, we asked our employees who would be willing to share their personal reflections and experiences with Breast Cancer. It is our intent to share the voice of a few of our employees. This is not an eloquent article on cancer, but the real, human side of dealing with it as a survivor or as someone impacted by a loved one. It is our hope that in sharing our reflections, we will inspire you to conduct breast self-exams (women and men), get tested, learn more, and be present and loving to those on this journey.Read More →
At Pepper Foster, a consulting firm with under 40 employees, we recognize the importance of culture and community and strive for continuous improvement in these areas within our organization. We chose to evaluate their impact through three lenses: 1) the changing role of leadership, 2) communication within the company, and 3) the varied opportunities for connection with coworkers. When stay-at-home orders due to COVID-19 started, our company had to pivot to enable new methods of engagement between employees. As a result, the internal culture of our company has been altered in unfamiliar ways. To assess the impact that working from home has had on our culture and community, we have had multiple touchpoints with our employees, through surveys and 1:1 meetings, to gather feedback.Read More →
The world has changed drastically in the last several months. Routine events like going to work in an office or boarding an airplane are now considered risky. Businesses that used to be profitable are having trouble keeping the lights on. While this disruptive business environment may be challenging for your company, it can also be the perfect opportunity to think about what you want your company to look like in the future. Focusing on the Triple Bottom Line of People, Planet, and Profit (1), are there ways you can make your operations sustainable and your business more resilient? Here are seven questions designed to spark your thinking by focusing on benefits to people, the planet, and of course - profits.Read More →
For the last couple of months most businesses have been rightly focused on surviving the impacts of the COVID-19 pandemic but now it’s time to go beyond survival. For businesses to not only survive, but also revive, drive, and thrive in the post-COVID world, they need to take action and make changes in a number of key areas. Here are seven questions to help businesses get ready for the next phases of this pandemic:Read More →
Planning and executing change in times of uncertainty is incredibly difficult. Not only can assumptions be incorrect and subject to change, organizations need to be ready to pivot and move at a moment's notice based on changes in the market and environment. In short, all organizations need to think and act like start-ups.Read More →
Get ready for the recovery now so you can lead in the future Even though everything is in turmoil right now, the one thing that’s certain about the COVID-19 pandemic is that it will end. When it does, there will be a recovery but it will be a recovery in a very different world and environment than before.Read More →
At Pepper Foster Consulting, we believe that transparency with clients and employees is essential to building relationships that are based on trust and mutual respect. And, that a shared understanding of the pressures and realities we are all working under, is key to building mutually beneficial relationships. This white paper explains how the financials of consulting work, the impact of those financials on the different consulting models operating in the U.S. market today, and how those models drive culture and client service. It also helps readers estimate how much they should be paying for consulting services, and how much they should be getting paid as a consultant. And finally it explains the model, tenets, culture and value proposition of Pepper Foster Consulting.Read More →
Historically, business has been focused on making money. But that is about to change. A new generation of employees and leaders are making their mark on corporate America, and they have a very different vision: They believe companies should focus less on products and profits and more on people and purpose. This philosophical change will bring about a massive shift in the role of business in society. This presentation explains why this change is happening, and how those changes will impact people’s lives, careers, and possibly the world.Read More →