Business Outcomes
As a result of engaging Pepper Foster, the client successfully:
- Addressed the underlying issues and constraints causing the schedule delays
- Upgraded to a modern, supported system
- Implemented new comprehensive runbook documentation department wide
- Ensured dependent projects adapted their schedules and budgets and were able to be successful
Challenges – Problem Statement
The client was experiencing a number of challenges with a critical software upgrade project including:
- Schedule Delays: Schedule delays were impacting not only this project but also downstream and dependent projects
- Resource Constraints: Resource constraints were creating resources changes and delays
- Leadership Transition: The project manager was transitioning off the project
The client engaged Pepper Foster to identify the root causes of delays, refocus the team, establish a realistic completion date, and ensure the successful completion of the project.
Solution Approach
Pepper Foster used a collaborative approach that included:
- Comprehensive Gap Analysis: Assessed project scope, schedule, budget, and resources against goals & expectations
- Project Re-set: Realigned all project elements with expectations including a refreshed schedule, accurate budget, clear resource planning
- Improved Processes: Developed and implemented a new comprehensive runbook and improved processes including effective meeting management, team collaboration, risk and issue management and communication